Shipping policy

Shipping Policy (Europe)

Last updated: May 25, 2026

1) Website orders
At the moment, purchases may not be available directly on this website in all countries. If checkout is not available, you can still explore our product range and join the waitlist for updates. Coleshome products are available across Europe through selected retail partners.

This Shipping Policy applies when direct orders are available on our website.

2) Shipping destinations
We ship to selected destinations across Europe, subject to product availability and carrier coverage.
If your location is not available at checkout, please contact us at support@coleshome.com.

3) Processing time
Orders are typically processed within [1–2] business days (excluding weekends and public holidays).
During peak periods, processing may take longer.

4) Delivery timeframes
Estimated delivery times are shown at checkout and depend on your destination and the delivery option selected.
If no specific timeframe is agreed, delivery is expected without undue delay and generally within 30 days. (You will be contacted if an item is delayed.) 

5) Shipping costs
Shipping fees (if applicable) are displayed at checkout before payment is completed.
Any additional optional charges (such as express delivery) require your explicit selection.

6) Tracking
Where available, we will provide tracking details by email once your order has been dispatched.

7) Customs, duties and taxes
Depending on the shipping route and your location, customs duties, import taxes, or handling fees may apply.