1. Introduction

This Warranty Policy applies to Coleshome products purchased directly on coleshome.com. It is a limited warranty covering manufacturing defects that affect normal function under normal use. If you purchased from an authorised retail partner, please contact that retailer for warranty support.

2. Warranty Period

Coleshome products are covered by a 1-year limited warranty from the date of purchase. It applies to the original purchaser only and is not transferable.

3. What Is Covered

Under normal use, this warranty covers manufacturing defects that affect the normal function of the product. If we confirm the issue is covered, we will replace the product or the affected part free of charge, and confirm the specific resolution with you.

4. What Is Not Covered

This warranty does not cover:

• Normal wear and tear, and cosmetic damage such as scratches, dents, or stains that does not affect function.

• Natural colour variation or natural ageing.

• Incorrect installation, assembly, or use; overloading or improper use.

• Unauthorised modification.

• Damage caused by water, moisture, high temperature, or prolonged sunlight exposure.

• Damage caused during moving, relocation, disassembly, or reassembly.

• Damage caused by accidents, misuse, external force, or the use of non-original replacement parts.

5. How to Make a Warranty Claim

If you believe your product has a manufacturing defect within the warranty period, please email support@coleshome.com and provide:

• Your order number.

• A description of the issue.

• Photos or videos, if we need them to review the issue.

After assessment, we will confirm an appropriate resolution with you based on the circumstances.

6. Your Statutory Rights

This limited warranty is in addition to, and does not limit or replace, your statutory rights under applicable consumer protection law, including the Consumer Rights Act 2015.

7. Contact Us

If you have any questions about this warranty, please contact:

Email: support@coleshome.com